Privacy policy

1. INTRODUCTION We are committed to protecting your privacy and handling your personal data transparently, securely, and lawfully.

LOUVINI SASU (hereinafter "LOUVINI" or "the Company," "we," "our," or "us") will process your personal data when you visit and use the services provided on www.louvini.com (hereinafter the "Website") or interact with us in other ways as indicated herein.

Below, you will find information about the types of personal data we process, why we do it, the purposes of this data, how we may share it, and what your rights are as a data subject.

LOUVINI SASU, the publisher of the Website, is a simplified joint-stock company with a capital of €1,000, registered with the RCS of Nanterre under number 850 834 235, publisher of the website www.louvini.com, with its registered office at 39 Avenue Henri Bergson, 92380 Garches (France), identified with VAT number FR00850834235. LOUVINI's contact information is +33 (0) 6 70 02 62 61 and hello@louvini.com.

Respecting your privacy and personal data is a priority for the Company, which undertakes to process your data in accordance with the French Data Protection Act No. 78-17 of January 6, 1978, as amended, the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 (hereinafter "GDPR"), and applicable standards and recommendations issued by the National Commission on Informatics and Liberties (the "CNIL") or the European Data Protection Board or other competent authorities whose decisions, guidelines, or standards apply in France (together, the "Applicable Regulation").

The Company is the data controller for all processing of your personal data, unless otherwise stated in this Privacy Policy.

We only use your personal data for the purposes, legal grounds, and specified retention periods mentioned below.

The Company acts as the data controller for all data collected through the Website, by any other means, or when entering into a contractual relationship with the Company.

If you wish to exercise any of your rights under the Applicable Regulation as mentioned in section 8 of this Privacy Policy, you can contact the Company using the methods provided below, specifying your identity and the specific purpose of your request (you may be asked to provide proof of your identity if we are not certain).

For any questions regarding the use of your personal data and related rights, you can contact the Company through:

  • Email: hello@louvini.com

  • Postal address: 39 Avenue Henri Bergson, 92380 Garches (France)

2. WHAT IS PERSONAL DATA?

Personal data encompasses all information directly or indirectly related to an individual ("Data Subject"), any information that can be associated with an individual. This may include, for example, names, email addresses, or phone numbers if they can be linked to a specific living person, as well as, for example, a photo on which the person can be recognized.

3. WHAT DOES "PROCESSING" OF PERSONAL DATA MEAN?

In principle, the term "Processing" includes all types of actions that can be taken with personal data. The definition is broad and covers all forms of data processing, from collection, recording, storage, and adaptation for use to sharing and even deletion of personal data.

4. WHAT PERSONAL DATA DO WE PROCESS, FOR WHAT PURPOSES, AND ON WHAT LEGAL GROUNDS?

We process personal data to execute or conclude an agreement with you in the following circumstances:

Purchase of products: If you buy products from us, we will process your personal data to fulfill our contractual obligations to you. Relevant personal data includes first and last name, delivery/billing address, phone number, email address, order information, payment information, payment history, credit card information, and payment reference number.

Subscription to our newsletter: If you subscribe to our newsletter, we will process your personal data based on your consent. Relevant personal data includes email address.

The legal basis for our processing of personal data described above is either your consent or the fact that processing is necessary to conclude or perform an agreement with you. However, some processing may occur based on our legitimate interests, when your consent is not obtained, or when we are not directly preparing for the conclusion or performance of an agreement with the Data Subject, or when the purpose is not directly related to such preparation or performance.

We will process personal data based on our legitimate interests:

Customer service: If you request customer service through our support channels, we will process your personal data to assist you with the relevant matter (i.e., your name, email address, and other contact details, order details, purchase amount, payment history, invoice, payment method, our correspondence with you, technical information about devices and operating systems used).

Questions and complaints: If you have contacted us with questions or complaints about our products (not based on an agreement with you), you may have provided personal data such as your name, address, email address, and phone number. We use this data to respond to your inquiries, investigate product-related issues, compensate you if necessary, and prevent fraudulent behavior, such as unfounded complaints and compensation requests.

You contact us on your initiative: If you choose to contact us following our general invitation or on your own initiative via one of our general email addresses, you provide us with personal data that we use to respond and evaluate the content of your email or if you apply for a job with us.

If necessary to protect our rights, as we have a legitimate interest in establishing, exercising, and defending legal claims.

If we sell or otherwise transfer parts of our business and/or assets.

Legal requirements and claims, public interest, and consent:

We may process your personal data to meet legal requirements (e.g., record-keeping requirements or in response to your request to exercise your individual rights) and under the orders of courts or public authorities (e.g., for tax reasons). We may also be required by law or compelled by public interest to process personal data related to product issues. We may also process your personal data, such as information about your bank account or identity, to determine, enforce, or defend legal claims.

Additionally, we may process your personal data based on your consent:

In this case, we will obtain your consent in advance for a specific purpose and ensure that it is provided voluntarily, specifically, knowingly, expressly, and unambiguously. You have the right to withdraw your consent at any time; you can contact our service at hello@louvini.com or refer to the contact details below.

Note that withdrawal of consent will not apply retroactively to processing that has already been implemented.

Cookies and similar technologies: If you visit the Website and accept our cookies, we may collect personal data, such as:

  • IP address information
  • User-generated data from cookies (e.g., clicks, page views, page visits, time spent on the page, products viewed and clicked, orders, average order value, how you access and leave the Website, etc.)
  • Geographical location (country only)
  • Correspondence and comments regarding our products and services
  • Technical data (e.g., device type, browser settings, time zone, operating system, platform)

However, regarding strictly necessary cookies, our processing is necessary for our legitimate interest in providing you with a functional Website when you visit and use the services provided on the Website.

5. WHO ARE THE RECIPIENTS OF PERSONAL DATA?

Only parties that need to process personal data for the purposes mentioned above will have access to your personal data.

We may also work with partners in many countries, both inside and outside the EEA, and may therefore need to share personal data, for example, with service providers and legal advisors who are not based in the EEA.

This means that your personal data may be transferred outside the EEA. Where possible, these transfers will be based on decisions by the European Commission regarding adequate security levels, and if not, primarily on the execution of an agreement concluded between us. In other cases, any transfer of your personal data to third countries will depend on adequate safeguards such as standard contractual clauses. In exceptional cases, we may also make such transfers based on your explicit consent, significant public interest reasons, legal claims processing, or to protect your vital interests or those of another person.

The Company enters into data processing agreements with third parties who have access to or process personal data on our behalf, whether through their services or our collaboration. Therefore, we ensure that the third parties we work with treat data in the same legal and secure manner as we do. Specifically, personal data is shared with the following categories of service providers who process this data on our behalf:

IT service provider:

  • INIOS 1 & 1 (hosting services)
  • Shopify (Website management)

Logistics partner:

  • KLAVIYO (commercial email dispatch)

Payment service provider:

  • Paypal and other services.

We also share your personal data with other data controllers. These data controllers may be authorities (Police, tax authorities, or other authorities) with whom we are required to share data in accordance with the law or in response to suspected criminal activity, payment providers and banks to facilitate transactions, external advisors (lawyers and auditors), and courts to protect our rights, companies that purchase all or part of our operations/assets, and transport companies to manage and deliver your order.

When your personal data is shared with other data controllers, they will be responsible for your personal data, and we refer to them for more information on how they process your personal data.

Under no circumstances does the Company sell or rent your personal data to third parties for their own activities.

6. HOW LONG ARE PERSONAL DATA RETAINED?

When we process personal data, it is based on a contract.

We retain your personal data for the duration of the contract and delete them when the contract ends. However, the following exceptions apply:

  • If we are legally required to retain or disclose certain of your personal data after the contract's end, we will keep the data as long as the law requires (e.g., up to five years under the general legal prescription system) or as per the instructions of a court or public authority.
  • If necessary for the establishment, exercise, or defense of legal claims, we will retain relevant personal data until they are no longer needed for this purpose.
  • For purchase contracts, we will process your personal data during the contractual period of our agreement and then during the general legal prescription period. We will then delete your personal data, provided no other exceptions described above apply.

We process personal data based on our legitimate interests:

  • Product-related questions and complaints: We will process personal data for three (3) years after receiving them to perform statistical analyses of questions and complaints, investigate, track, and report potential health risks or product-related issues, monitor and improve our customer service, provide compensation, and prevent fraudulent behaviors (e.g., unfounded compensation claims).
  • Website visitors: We will process your personal data for a maximum of 13 months after collecting cookies on our website, subject to your explicit prior consent.
  • Spontaneous job applications: If you have applied spontaneously for a job with us, we will retain your personal data for six (6) months from the application date to contact you if a suitable position arises. If you applied for a specific position with us but did not get the job, we will delete your application documents as soon as we inform you that you did not get the position, unless otherwise agreed.

When we process personal data based on your consent (especially for the Newsletter), we will do so until the withdrawal of consent or for the duration necessary for the purpose of personal data processing, whichever occurs first, within a limit of three (3) years after our last contact or the end of our contractual relationship if it ends earlier.

Note that the retention periods above do not apply to the extent the Company is required to retain your personal data (partially or in full) in accordance with applicable mandatory law (e.g., accounting legislation) or during the legal prescription period related to any requirement from you or applying to you.

7. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

Subject to the conditions of applicable regulations, you have the following legal rights:

Right of access: At any time, you can request access to your personal data. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format.

Right to rectification: You have the right to correct incorrect personal data and complete incomplete personal data.

Right to erasure: In certain circumstances (including processing based on your consent), you can ask us to erase your personal data. Please note that this is not an unconditional right. Therefore, an attempt to exercise this right may not result in action on our part.

Right to object: At any time, subject to the conditions provided by the GDPR, you can object to any processing of your personal data by us. We will then only process your personal data if it can be demonstrated that there are compelling legitimate reasons for the data to be processed, which override your interests, rights, and freedoms or if the processing is for the establishment, exercise, or defense of legal claims. You always have the right to object to your personal data being used for direct marketing purposes, including profiling. This objection can be made at any time.

Right to withdraw your consent to the processing of your data (when the processing of your data is based on your consent).

Right to restrict processing: In certain circumstances, you can ask us to limit the processing of your personal data. Please note that this is not an unconditional right. Therefore, an attempt to exercise this right may not result in action on our part.

Right to data portability: You have the right to obtain the personal data you have provided to us (or to have this personal data transferred to another data controller, if technically feasible) in a structured, commonly used, and machine-readable format, in cases where the processing of your personal data is based on consent or to perform an agreement with you.

Right to determine the fate of your data after your death and to designate the persons to whom the Company will communicate your data, if you wish (article 85 of Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files, and freedoms).

If you have any questions or wish to exercise any of your rights, please contact our Company at the address hello@louvini.com, specifying your identity and the specific purpose of your request (proof of identity may be requested).

For any questions regarding the use of your data and your rights, you can contact the Company by one of the following means:

  • by email at the address: hello@louvini.com
  • by postal mail at the following address: 39 Avenue Henri Bergson, 92380 Garches (France),

For the management of cookies and other tracking tools, the Company invites you to refer to Article 8 below.

The Company is committed to responding to you as soon as possible, and in any case within one (1) month from the receipt of your request. If necessary, this period may be extended by (2) two months, taking into account the complexity and number of requests addressed to the Company. In this case, you will be informed of this extension and the reasons for the delay.

If your request is submitted electronically, information will also be provided electronically to the extent possible, unless expressly requested otherwise by you.

If the Company is unable to respond to your request, you will be informed of the reasons for this impossibility.

You will always have the option to file a complaint with a supervisory authority and/or seek legal redress. In particular, if after contacting the Company and despite the Company's efforts, you believe that your rights have not been respected, you can file a complaint with the relevant supervisory authority. In France, this is the National Commission on Informatics and Liberties (the "CNIL"): https://www.cnil.fr/fr/plaintes.

 

 

8. COOKIES

In the context of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file that is sent to your browser from a web server, stored on your hard drive, and allows easier access the next time you visit the same page. Their main purpose is to enhance the browsing experience of the website and enable the delivery of personalized services. We only store and consult cookies (that are not absolutely necessary on your hard drive) if you have expressly consented to it.

Some of these navigation tracking tools are only used for strictly necessary purposes for the operation of the website and are, therefore, exempt from consent, as they are necessary to ensure access and stable operation of the website. Others are subject to your express and prior consent.

On the computer, cookies are managed by the Internet browser. These cookies can be session cookies (in this case, the cookie will be automatically deleted when the browser is closed) or persistent cookies (in this case, the cookie will remain stored on the device until its expiration date).

Follow the links below to get instructions on how to modify your browser settings from some of the most common browser providers (note that these are links to third-party websites over which we have no control):

Limiting cookies may prevent you from accessing certain parts of our website, as some website features depend on cookies.

In the interest of transparency, we have summarized below the cookies used on our website.

By clicking on the cookie settings, you will find a detailed list of the cookies we use on our website. We classify cookies into the following categories:

  1. Absolutely Necessary Cookies - These cookies are necessary to help you use the features and services we offer on our website. These cookies do not collect information about you that can be used to identify you, and they do not monitor or remember where you have been on the Internet. Cookies that allow our website to keep your items in your cart while you shop online are an example of absolutely necessary cookies. They are generally set in response to actions you take that correspond to a service request, such as setting your privacy preferences.

  2. Preference Cookies - also called "functionality cookies" allow the website to remember choices you have made before, such as the language you prefer or your username and password so that you can log in automatically (in case we offer a login function). They can be installed by us or by a third-party provider whose services we have added to our website. If you do not allow these cookies, some or all of these services may not work properly.

  3. Statistics Cookies - also called "performance cookies" - collect information about how you use the website, such as the pages you have visited and the links you have clicked. This information cannot be used to identify you. All data and information are aggregated and therefore anonymized. The purpose of these cookies is to improve the functionality of the website, and if you disable these cookies, we will not receive information about when you visited our website, and therefore, we will not be able to verify the performance of the website.

  4. Marketing Cookies - These cookies track your online activity to help us, as well as our advertisers, offer you more relevant advertisements or to limit the frequency at which you see an advertisement. These cookies can be set via our website by our advertising partners. These cookies can be used by these companies to create a profile of your interests to show you relevant advertisements on other websites. They do not store personal data directly but are based on the identification of your browser and internet device. If you do not allow these cookies, you will see fewer targeted ads.

If you have consented to all cookies, you can withdraw your consent (except for essential cookies) by going to our cookie settings.

Except for essential cookies, blocking the installation of cookies does not prevent you from using the website effectively.

The user's choice retention period is six (6) months. The period during which trackers can collect data in case of user acceptance is a maximum of thirteen (13) months.

The cookies used on our website are as follows:

The other cookies (Shopify and Louvini.com) are functional cookies necessary for the operation of the website.

9. UPDATE OF THE PRIVACY POLICY

The Company reserves the right to modify or update the Privacy Policy at any time. Any modification or update will take effect upon its publication on the website or, in the case of a contractual relationship, by any means, including email, to inform the concerned individual. In the event that these changes are significant/impact your obligations, the Company will notify you and seek your consent.

10. DATA SECURITY

We take appropriate technical and organizational measures, including security and integrity measures, to protect your personal data against loss and to prevent unauthorized access. The appropriate security measures we have implemented include the establishment of secure private connections, traceability, data recovery for lost data, and access restrictions.

11. OTHER

This privacy policy is governed by French law, subject to the provisions of the law of any other country in which you may reside.

In the event of a dispute and if an amicable agreement cannot be reached, the competent court will be determined according to the applicable procedural rules.

We hope to have the opportunity to address your potential complaints, but you also have the right to file a complaint with the supervisory authority responsible for data protection at any time, as indicated above.

To do so, you can contact the French Data Protection Authority. You will find more information on its website: https://www.cnil.fr/fr/plaintes.

If you have any questions regarding our processing of your personal data or our use of cookies, or if you wish to exercise any of your rights under applicable privacy laws, please contact our Data Protection Officer at the following address: hello@louvini.com.