FAQ

General

SAMSUNG

  1. Open the Settings app.
  2. Tap About phone.
  3. You'll see your Samsung device's model name and model number.

iPHONE

  1. Open the Settings app.
  2. At the top of the screen, you'll see your Apple ID/iCloud profile picture and name. Tap it.
  3. Scroll down until you see your list of devices. The first device should be your iPhone, where you'll see your device name and model.

It depends on the case model:

CHARLIE CASE (CLEAR)

Without MagSafe: iPhone 7/8 & SE, 7/8 Plus, X/XS, XR, XS Max, 11, 11 Pro, 11 Pro Max, 12 Mini, 12, 12 Pro, 12 Pro Max, 13 Mini, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max, 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

With MagSafe: iPhone 12, 12 Pro, 12 Pro Max, 13 Mini, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max, 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

Samsung: S10, S10e, S10+, S20, S20+, S20 Ultra, S20 FE, S21, S21+, S21 Ultra, S21 FE, Note20, Note20 Ultra, A51, A52, A72, A33, A53, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S24, S24+, S24 Ultra, S25, S25+, S25 Ultra


LOU CASE (LEATHER)

iPhone 7/8 & SE, X/XS, XR, XS Max, 11, 11 Pro, 11 Pro Max, 12, 12 Pro, 12 Pro Max, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max, 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

MAX MAGSAFE CASE (LEATHER)

iPhone 12, 12 Pro, 12 Pro Max, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max, 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

PETIT LOU CASE (LEATHER): iPhone 12 Mini, 13 Mini

MILO CASE (RECYCLED PLASTIC)

Without MagSafe: iPhone 7/8 & SE, 11, 11 Pro, 11 Pro Max

With MagSafe: iPhone 12 Mini, 12, 12 Pro, 12 Pro Max, 13 Mini, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max, 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

OSCAR CASE (LEATHER)

Blue: iPhone 7/8 & SE, 11, 11 Pro, 11 Pro Max, 12, 12 Pro, 12 Pro Max, 13, 13 Pro, 13 Pro Max, 14, 14 Pro, 14 Plus, 14 Pro Max

Black: iPhone 15, 15 Pro, 15 Plus, 15 Pro Max, 16, 16e, 16 Pro, 16 Plus, 16 Pro Max, 17, 17e, 17 Pro, 17 Air, 17 Pro Max

YVES CASE (SEMI-LEATHER): iPhone 12 Pro Max, 13 Pro Max, 14 Pro

Yes, you can purchase gift cards that will be sent electronically.

Products

No, it depends on the model. The CHARLIE Clear Case is available for iPhones and selected Samsung models.

Currently, we do not plan to release leather cases for Samsung, Huawei, Google, and other smartphone brands. However, please send us an email, and we will note your request

No. Louvini cases are meant to be placed directly onto the phone.

We recommend cleaning your transparent case (Charlie model) with a dry cotton cloth. Leather cases can be gently wiped with a slightly damp sponge

Feel free to sign up for a back-in-stock notification on the product page. Simply select the 'Create Alert' button on the product page

All iPhones from the 12 model onwards are equipped with MagSafe inside.

MagSafe cases (model CHARLIE, MILO, MAX) contain magnets that align the iPhone with Apple MagSafe accessories. This feature ensures quick wireless charging.

Orders

No. You can still place an order and checkout as a guest.

Order confirmation emails are usually sent immediately after your order has been placed. If you haven't received a confirmation email within 3 minutes of completing your purchase, there may have been a typo in the email address entered at checkout. Please contact our customer support team so we can update it for you: hello@louvini.com.

Shipping notifications may take a little longer to arrive, as they are only generated once your parcel has been dispatched from our warehouse.

If you need to modify or cancel your order, please send us an email at hello@louvini.com as soon as possible. We will try to modify or cancel your order. If it is too late to cancel or modify your order, please follow the return procedure.

Sorry for this mistake. Please send us an email at hello@louvini.com. We will send you a return label so you can send back the received product to us free of charge. Then we will send you the ordered product.

Sorry for this mistake. Please contact us via email at hello@louvini.com. We will send you the missing item as soon as possible.

Yes! All our products can be purchased individually.

Payments

  • VISA
  • MasterCard
  • American Express
  • Apple Pay
  • PayPal

Payment over the phone by credit card - Louvini customer service

Bank transfer payment is also possible. The order will be shipped once we have received the payment. Please contact us at hello@louvini.com to arrange an order via bank transfer. We will guide you through the process.

Deliveries

We ship worldwide.

All orders are dispatched within 24–48 business hours (subject to stock availability) and include a tracking number.

Shipping costs depend on your destination, the shipping method selected, and the weight of your order. The exact shipping fee is displayed at checkout.

Current shipping rates:

France

  • Mondial Relay Pickup Point: €3.90 (free on orders over €55)
  • Colissimo (without signature): €4.90
  • Colissimo (with signature): €6.90 (free on orders over €200)
  • Express delivery is available via Chronopost.

Europe : Between €6.90 and €19.00, depending on the destination country and the weight of the order, via Chronopost Europe or FedEx.

United Kingdom : Between £20.00 and £39.00 via FedEx Regional Economy (customs duties and taxes included).

Switzerland : €19.00 via FedEx Economy.

United States, Canada & Australia : €49.00 via DHL Express.

United Arab Emirates : Between €69.00 and €129.00 via FedEx Regional Economy.

Rest of the World : From €49.00 via DHL Express or FedEx International.

Delivery times vary depending on the destination and the shipping method selected. Orders are typically delivered within 2–10 business days after dispatch.

For deliveries outside the European Union, any applicable customs duties and import taxes are the customer's responsibility unless otherwise stated (such as for the United Kingdom). If any charges are due, the carrier will contact you directly.

For all international deliveries outside the European Union, customs duties and/or import taxes may apply. These charges are the responsibility of the customer.

This includes, but is not limited to, shipments to:

  • Norway
  • San Marino
  • Switzerland

For deliveries within the European Union, no customs duties are applied.

Returns & Exchanges

Thank you for writing to us at hello@louvini.com.

In most cases, a photo of your product and your order number will help us assist you more quickly.

EXCHANGES

MAINLAND FRANCE ONLY

Exchanges are only available for orders delivered to mainland France.

If your delivery address is outside mainland France, please follow our return for a refund procedure and place a new order on our website.

You have 14 business days from the date you receive your order to return your item(s).

If you would like to exchange an item from your order, please follow these steps:

  • Contact us at hello@louvini.com and request an exchange. Please include your order number and full name.
  • Once you receive our reply, return the item you wish to exchange by generating a return shipping label using our returns portal at the link below

CREATE A RETURN LABEL

Please note that we cannot exchange items that are lost in transit.

Your replacement item will be shipped as soon as we receive your returned product at our office. Returns are processed within 48 hours of receipt.
RETURN FOR REFUND

You have 14 business days from the date you receive your order to return your item(s) for a refund.

Simply follow the steps below:

  • Email us at hello@louvini.com to let us know that you would like to return your item(s). Please include:Your order numberThe reason for your return
  • Once you receive our return confirmation email (usually within 24 hours), complete the return card included in your parcel and use our returns portal to generate a prepaid return label using the link below:

CREATE A RETURN LABEL

If you choose to use our return label service, €4.95 will be deducted from your refund.

Return labels are available only for orders delivered to mainland France and only for returns requesting a refund (not exchanges).

If your order was delivered outside mainland France, please return your parcel at your own expense to the following address:

LOUVINI RETURNS
7 rue Louis David
75116 Paris
France

We will notify you by email once we have received your return. Refunds are processed within 14 days of receiving your returned item(s).

Conditions

  • Returned items must be unused, in perfect resalable condition, and in their original packaging.
  • Refunds will be issued to the original payment method used for the purchase.
  • Returns are accepted only for items purchased through our official online store.
  • Gift cards and personalised phone cases are non-returnable.
  • Original shipping costs are non-refundable, including Chronopost, Chronopost Europe, DHL, UPS, and FedEx shipping fees.
  • We do not cover any customs duties or import fees associated with your return. If applicable, these charges may either result in the parcel being returned to the sender or be deducted from your refund.

Returns requested after the 14-day legal return period are not eligible for a refund. Instead, you will receive a store credit, valid exclusively on our website with no expiration date.

Your refund will be issued automatically to the same payment method you used to place your order.

Please note that, depending on your bank, it may take up to 3 business days for the refund to appear in your account after it has been processed.

PayPal refunds may take up to 14 days to be completed.

Return labels are available only for orders delivered to mainland France.

You have 14 days to return your order. If you wish to return your purchase, you can generate a return shipping label using the link below:

CREATE A RETURN LABEL

If you are requesting a refund and choose to use our return label service, €4.95 will be deducted from your refund.

If your order was delivered outside mainland France, please return it at your own expense to the following address:

LOUVINI RETURNS
7 rue Louis David
75116 Paris
France