A case made just for you
Every custom case is handmade to order, based on your choices: model, leather, rings, finish and phone model. Because it is unique and made specially for you, it cannot be exchanged, returned or refunded.
A mistake in your order?
Please contact our customer service as soon as possible at hello@louvini.com. We will do our very best to adjust your order before production starts.
Once production has started, no changes can be made, including if the wrong phone model or any other option was selected by mistake. Please check your selection carefully before placing your pre-order.
No exchanges or returns
Under French consumer law (article L221-28 of the Code de la consommation), the right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised. Custom cases are therefore excluded from our 14-day satisfaction guarantee and from any exchange or refund.
Exceptional leather, to be handled with care
Our cases are made from high-quality Italian cowhide leather, tested and approved by our team over the past years.
They are finished with “fully wrapped edges”: a complex, demanding process that creates particularly beautiful products. To wrap the edges perfectly, the leather has to be skived very thin, which makes it more fragile: signs of use along the edges can therefore appear quickly.
The leather may also change colour through contact with soap, cleaning products, alcohol (including hand sanitiser), sun, water, etc., and prints may fade. These changes are not manufacturing defects and are not eligible for exchange or refund.
These terms do not affect the legal guarantee of conformity or the guarantee against hidden defects, which apply in the event of a manufacturing defect.
If you have any questions before ordering, our team is here to help: hello@louvini.com.
