iPhone case Lou Black & Zoé Amber chain

SAMSUNG

Just go to Settings > "About phone". There you can see the name and model number of your Samsung phone.

iPHONE

1. Open the "Settings" app

2. At the top, you will see your Apple ID / iCloud ID profile picture and your name. Tap on it.

3. Scroll down until you see your devices. The first device should be your iPhone; you will then see the name and model of your device.

Shipping within 24 / 48h (subject to stock availability)
All of our orders are shipped with a tracking number. 

HOME DELIVERY IN FRANCE

• €4,90 via Colissimo without signature
• Delivery via Colissimo without and with signature is free from 49€ of purchase 
• 48-72h after shipment of your order

Express delivery possible with Chrono18 (indicative time of 1-3 working days from the date of dispatch for Metropolitan France) 

DELIVERY TO A PICK UP POINT IN FRANCE 

• €3,90 via Mondial Relay
• Free delivery on orders of €49 and above 

• 2 to 10 working days after shipment of your order
• Choose your nearest pick-up point when you confirm your order
• Your parcel is held for 5-7 days at pick-up points

DELIVERY TO UK & SWITZERLAND

• €12,90 via Chronopost or Colissimo
• Free delivery on orders of €149 and above
• 3 to 10 working days after shipment of your order 

HOME DELIVERY TO THE REST OF EUROPE

• €7,90 - €12,90 via Chronopost or Colissimo depending on the country and the order weight
• Delivery is free from 99€ of purchase 
• 3 to 10 working days after shipment of your order

For shipments to other countries, please consult the DELIVERIES section of our page FAQ.

Customs charges and taxes must be paid by the customer for international deliveries outside the European Union. The carrier will contact you directly.

SATISFACTION GUARANTEE

We offer a 100% satisfaction guarantee for up to 14 days after receipt of your order. If you are not satisfied with your purchase, you have 2 weeks to return the product to us.

You can check our Return policy for more information.

LEATHER PRODUCTS WARRANTY 

The quality of our products is our priority. We therefore guarantee the quality of our leather products for a period of 3 months.

Our leather products are largely handcrafted. In order to keep their original appearance as long as possible, they must therefore be treated with care.

In the case of a manufacturing defect, we will repair or replace the product free of charge.

Natural wear and tear of the product, especially leather, is not considered a manufacturing defect.

If the product was purchased from a reseller, please contact them directly.