Frequently Asked Questions
Consult the most frequently asked questions here, if you still need help, contact us by email at email@example.com
It depends on the phone case model:
CHARLIE CASE (TRANSPARENT):
: 6, 6 Plus, 7/8, 7/8 Plus, X / XS, XR, XS Max, 11, 11 pro, 11 pro Max, 12 Mini, 12, 12 Pro, 12 Pro Max, 13 Mini, 13, 13 Pro, 13 Pro Max
: S8, S9, S10, S10E, S10Plus, S20, S20 +, S20 Ultra, S20FE, S21, S21 +, S21 Ultra, S21FE, Note20, Note 20Ultra, A51, A52, A72
P30, 30Pro, P40, P40Pro, Mate30, Mate30Pro, Mate40, Mate 40PRo, P30Lite, P Smart
LOU CASE (LEATHER)
: 7/8, X / XS, XR, XS Max, 11, 11 pro, 11 pro Max, 12, 12 pro, 12 pro max, 13, 13 Pro, 13 Pro Max
PETIT LOU CASE (LEATHER): IPhone 12 Mini, 13 Mini
OSCAR (LEATHER): 7/8, X/XS, XR, XS Max, 11, 11 pro, 11 pro Max, 12, 12 pro, 12 pro max, 13, 13 Pro, 13 Pro Max
YVES (SEMI-LEATHER): 7/8, 7/8 Plus, X/XS, XR, XS Max, 11, 11 pro, 11 pro Max, 12, 12 pro, 12 pro max, 13, 13 Pro Max
Yes, you can purchase gift cards which can be sent by mail or electronically.
No, it depends on the model.
The transparent CHARLIE case is available for iPhone, Samsung and Huawei mobile phones.
Leather cases (LOU, PETIT LOU and OSCAR model) are only available for iPhones.
Currently, we do not plan to release leather cases for Samsung, Huawei, Google and other brands of smartphones. However, send us an email and we will register your request.
No. Louvini is a case that you put directly on the phone.
We recommend that you clean your transparent cover (Charlie model) with a dry cotton cloth. Leather cases can be wiped thoroughly with a slightly damp sponge.
Do not hesitate to subscribe for a notification of back in stock on the product page. Simply select the "Create Alert" button on the product page.
No. You can still create an order as a guest.
Order notifications are usually sent immediately after the order is finalised. Shipping notifications may take longer as they are sent after the package has left our warehouse.
If you haven't received your notifications on time, send us an email at firstname.lastname@example.org so that we can help you find your order.
If you need to change or cancel your order, send us an email to email@example.com as soon as possible. We will try to modify or cancel your order. If it is too late to cancel or modify your order, please follow the return procedure.
Sorry for this mistake. Please send us an email to firstname.lastname@example.org. We will send you a return label so that you can return the product received to us free of charge. We will then send you the ordered product.
Sorry for this mistake. Please contact us by email at email@example.com. We will send you the missing item as soon as possible.
Yes! All of our products can be purchased individually.
- American Express
- Apple Pay
- Mollie (for Belgium)
- Payment by phone - Louvini customer service number
- Payment by bank transfer is also possible. The order will be shipped once we receive the payment. Please contact us at firstname.lastname@example.org to pay for an order by bank transfer. We will guide you through the procedure.
We ship worldwide.
Shipping rates depend on your destination and the weight of the order. They will be displayed at checkout and are exclusive of customs fees and taxes *.
The following shipping costs currently apply:
Europe (including Switzerland and United Kingdom): between 0 - 15 EUR
Overseas: between 5,90 - 19 EUR
USA / Canada & Australia: between 19 - 29 EUR
Rest of the world: EUR 39
are generally shipped by Colissimo, Chronopost, UPS, FedEx, DHL, Mondial Relay or Relais Colis depending on the customer's choice.
are generally shipped by La Poste, Colissimo or Chronopost.
are usually shipped by DHL, UPS, FedEx, TNT or Chronopost.
All orders are shipped by registered mail with tracking.
*Customs charges and taxes must be paid by the customer for international deliveries outside the European Union. The carrier will contact you directly.
For all international deliveries outside the European Union, additional customs fees may be charged.
For deliveries within Europe, there are usually no additional customs charges, with the exception of the following countries:
- San Marino
RETURNS & EXCHANGES
Sometimes refunds can take up to three days to be processed by your bank. Refunds via Paypal can take up to 14 days.